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Check in with your probation officer

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Accessibility statement for Check in with your probation officer

This accessibility statement applies to the Check in with your probation officer service.

This website is run by Ministry of Justice (MOJ) We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • there is no timeout warning on the service, meaning users do not get a warning for periods of inactivity
  • the video feature can cause challenges for people with low or no vision
  • some users using speech to text might have difficulties navigating some fields
  • some back links do not navigate to the expected change, possibly causing users to get lost in the service

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the service team at: checkinwithprobation@justice.gov.uk

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Ministry of Justice (MOJ) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. There is no timeout warning on pages within the service. This could make it more difficult for users who need more time to complete a task as they will have no indication that the service is going to time out. This fails WCAG 2.2 success criterion 2.2.1 - 2.2.6 (enough time). We plan to fix this by November 2025.
  2. Some pages have multiple headings of the same type (heading 1), meaning navigating with a screen reader could be confusing. This fails WCAG 2.2 success criterion 2.4.6 (headings and labels). We plan to fix this by November 2025.
  3. Some links in the service don’t have a text alternative that can be detected by assistive technology. This means that some links will not be detected by assistive technology. This fails WCAG 2.2 success criterion 1.1.1 (non-text content). We plan to fix this by November 2025.
  4. Some error messages are not attached to the fields they relate to in the service. This means when navigating the page with assistive technology, the fields don’t show an error associated with them. This fails WCAG 2.2 success criterion 3.3.1 - 3.3.6 (input assistance). We plan to fix this by November 2025.
  5. Some error messages are not correctly formatted. This means errors are confusing and unclear, and text fields are sometimes not correctly highlighted. This could cause difficulty in recovering from the error. This fails WCAG 2.2 success criterion 3.3.1 - 3.3.6 (input assistance). We plan to fix this by November 2025.
  6. The record a video functionality contains pages with the same heading, and it is not coded correctly so people using assistive technology will miss information on this page. This fails WCAG 2.2 success criterion 2.4.6 (headings and labels), 3.3.1 - 3.3.6 (input assistance) and 1.3.1 (info and relationships). We plan to fix this by November 2025.
  7. Some of the back links lead to pages that are unexpected. This could cause people to get lost in the service. This fails WCAG 2.2 success criterion 2.4.1 (bypass blocks). We plan to fix this by November 2025.

Content that’s not within the scope of the accessibility regulations

We have no content outside the scope of accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 26 August 2025. It was last reviewed on 26 August 2025.This website was last tested on 29 July 2025 against the WCAG 2.2 AA standard.

The test was carried out by the service team, and the wider MOJ accessibility team. The most viewed pages were tested using automated testing tools by our website team.